345pk Privacy Policy — How We Protect Your Data

This Privacy Policy is published by 345pk ("345pk", "we", "us", "our"), the operator of the online betting and live casino platform accessible at https://345pk.app. 345pk is the data controller for all personal information collected through the platform — meaning we are the entity responsible for deciding what data is collected, how it is used, and how it is protected.

This policy applies to all users of 345pk, including registered account holders, visitors to the 345pk website who have not yet registered, and anyone who contacts 345pk through our support channels. It covers all services provided by 345pk including sports betting, live casino games, card games, bonuses, and the Refer a Friend programme.

345pk collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and (in limited circumstances) from third-party payment processors. Here is a complete list of what we collect:

• Registration data: Your full name, date of birth, mobile number, email address (if provided), and preferred payment method at the time you create a 345pk account.
• Identity verification data: A copy of your CNIC or other government-issued photo ID, and in some cases a selfie with your ID or a utility bill for address verification. This data is required before your first withdrawal.
• Payment information: Your Easypaisa, JazzCash, NayaPay, SadaPay, or bank account details used for deposits and withdrawals. 345pk does not store full card numbers for Visa/Mastercard — these are handled by the card processor.
• Support communications: The content of any messages, chats, or emails you send to 345pk support, including complaint correspondence.
• Responsible gaming preferences: Any deposit limits, session controls, or self-exclusion settings you apply to your account.

• Betting & gaming activity: A complete record of all bets placed, games played, deposits made, and withdrawals requested on your 345pk account.
• Device & connection data: Your device type, operating system, browser, IP address, and approximate location at the time of each session — used for security and fraud prevention.
• Session data: Login times, session duration, pages visited, and features used within the 345pk platform.
• Cookies and local storage: Technical data stored on your device by 345pk to maintain your session, remember your preferences, and analyse how the platform is used. See Section 8 for full details.

345pk uses personal data only for specific, clearly defined purposes. We do not use your data for anything that isn't listed here:

345pk processes your personal data under one of the following legal bases in each case:

• Contract performance: Processing your account data, bets, and payments is necessary to provide the 345pk service you signed up for.
• Legal obligation: Identity verification, anti-money laundering checks, and record-keeping are required by applicable regulations.
• Legitimate interests: Fraud prevention, security monitoring, and platform improvement — where these do not override your rights.
• Consent: Marketing communications — only where you have actively opted in. You can withdraw this consent at any time.

345pk shares personal data with third parties only in the specific, limited circumstances described below. We do not sell your data, do not share it with advertising networks, and do not allow third parties to use it for their own marketing purposes.

To process your deposits and withdrawals, 345pk must share the minimum necessary information with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card processor. The data shared is limited to what is required to complete the transaction (name, account number, amount, reference). Payment providers handle this data under their own privacy policies and are not permitted to use it for any other purpose.

When you play live casino games on 345pk, your account identifier and gaming activity for those sessions is shared with our live casino game providers (such as Evolution Gaming, Pragmatic Play Live, and Ezugi) to facilitate game delivery and result settlement. These providers do not receive your CNIC, payment details, or personal contact information.

345pk may use third-party fraud detection services that receive device fingerprint data, IP addresses, and behavioural patterns to identify suspicious account activity. This data is used solely for security purposes and is not used for marketing or profiling.

345pk will disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law — for example in response to a lawful court order or as part of an anti-money laundering investigation. We will inform you of such disclosures where permitted by law.

All personal data held by 345pk is stored on secure servers with the following protections in place at all times:

• 256-bit SSL/TLS encryption for all data in transit between your device and 345pk servers.
• AES-256 encryption for sensitive data at rest — including CNIC data, payment method details, and identity verification documents.
• Role-based access controls — staff can only access the data categories required for their specific role, with full audit logging of all access.
• Regular third-party security audits and penetration testing of the 345pk platform infrastructure.
• Multi-factor authentication requirements for all 345pk administrative systems.
• Automated intrusion detection systems monitoring all server activity 24/7.

Despite these measures, no digital system can guarantee absolute security. In the unlikely event of a data breach affecting your personal information, 345pk will notify you within 72 hours of becoming aware of the incident, explaining the nature of the breach, the data affected, and the steps taken in response.

345pk retains personal data for as long as necessary to fulfil the purposes described in this policy, plus any additional period required by law. The following retention periods apply:

When data is no longer required, 345pk permanently deletes it from active systems and any backup copies within a reasonable technical period — typically within 90 days of the retention period expiring.

345pk uses cookies and similar local storage technologies on the platform. A cookie is a small text file placed on your device by a website. Here is a breakdown of the cookies used on 345pk and what they do:

You can manage non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to use 345pk. We do not use third-party advertising cookies or allow external advertising networks to place tracking cookies on the 345pk platform.

As a user of 345pk, you have a set of rights over your personal data. These rights are real and exercisable — they are not theoretical. To exercise any of them, contact our support team with your request and we will respond within 30 days.

345pk is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required at registration and before any withdrawal on 345pk. If we become aware that a user is under 18, the account will be closed immediately, all funds will be withheld pending review, and any personal data belonging to the minor will be deleted from our systems as quickly as technically possible.

If you are a parent or guardian and believe your child may have registered on 345pk, please contact our support team immediately. We will investigate and close the account without delay. Our responsible gaming tools, accessible at Responsible Gaming, include options that can help prevent unauthorised access to 345pk on shared devices.

345pk sends promotional communications — bonus offers, new game announcements, special event promotions — only to players who have actively opted in to receive them. You can opt in at registration by checking the marketing communications box, or at any time through your account settings.

If you opt out of marketing communications, 345pk will stop sending them within 48 hours. Opting out of marketing communications does not affect transactional messages — we will still send you important account notices such as deposit confirmations, withdrawal notifications, and security alerts, because these are necessary for running your account rather than for promotional purposes.

345pk may update this Privacy Policy from time to time as our services evolve or as applicable regulations change. When material changes are made — changes that significantly affect how your data is used or your rights as a player — we will notify registered 345pk players via their registered mobile number or email at least 14 days before the updated policy takes effect. We will also display a prominent notice on the 345pk platform during that period.

Minor or clarificatory changes may be published without advance notice but will always be reflected in the "Last Updated" date at the top of this page. We recommend revisiting this policy periodically to stay informed. Continued use of 345pk after an updated Privacy Policy takes effect constitutes acceptance of the updated policy.

For any privacy-related requests or questions — including requests to access, correct, or delete your data, complaints about how your data has been handled, or questions about this policy — please contact 345pk through the following channels. Privacy requests are handled within 30 days of receipt and you will receive a written response.

• Email: support@345pk.app (mark subject as "Privacy Request")
• Live Chat: Available within your 345pk account dashboard — available 24/7
• WhatsApp & Telegram: Available after login in the Help section of your account

Data access requests, deletion requests, and objections to processing are prioritised and handled by a dedicated team member — not the general support queue. You will receive an acknowledgement of your request within 48 hours and a full response within 30 days.