Help Centre

345pk FAQ — All Your Questions Answered

Whether you're brand new to 345pk or a regular player with a specific question, this FAQ page covers everything — from registration and deposits to cricket betting odds, live casino rules, bonuses, withdrawals, and responsible gaming. Use the search or jump straight to the category you need.

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Account & Registration

Questions about creating your 345pk account, age verification, CNIC requirements, login issues, and password resets. Everything you need from day one.

Deposits & Withdrawals

How to deposit via Easypaisa, JazzCash, NayaPay, and bank transfer. Withdrawal timeframes, limits, and KYC verification explained for Pakistani players.

Bonuses & Promotions

How the 345pk welcome bonus works, wagering requirements explained simply, reload bonuses, VIP rewards, and the referral programme — all in plain language.

Cricket & Sports Betting

PSL markets, live in-play betting, how odds work in PKR, cashing out bets, and which international cricket events 345pk covers — answered for Pakistani bettors.

Live Casino & Card Games

Teen Patti, Baccarat, Roulette, and Andar Bahar — table limits, live dealer availability, game fairness, and how to access the live casino from your 345pk account.

Responsible Gaming & Safety

Deposit limits, session controls, self-exclusion, and how to get help if gambling stops being fun. 345pk's responsible gaming tools explained for all players.

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Account & Registration8

Visit the Register page and fill in your Pakistani mobile number, full name (as on your CNIC), date of birth, and a password. Choose your preferred payment method and confirm you're 18 or older by checking the terms box. Click "Create My 345pk Account" — registration is complete in about two minutes. You don't need to upload any documents at this stage. Identity verification via CNIC is only required before your first withdrawal.

You must be 18 years old or above to register and place bets on 345pk. This is a hard requirement with no exceptions. Your date of birth is collected at registration and verified against your CNIC before your first withdrawal is processed. If an account is found to belong to a player under 18, it is immediately closed and all funds are withheld. Please do not attempt to register if you are under 18.

Click "Forgot password?" on the Login page and enter your registered mobile number. 345pk will send a one-time password (OTP) via SMS — usually within 30 seconds. Enter the OTP, then create a new password. If the OTP doesn't arrive, check that you've entered the correct number and that your SMS inbox isn't full. If you no longer have access to your registered mobile number, contact 345pk live chat support — they will verify your identity and help you regain access.

No — each player is permitted to hold only one 345pk account at a time. Multiple accounts are a violation of the 345pk Terms and Conditions. If duplicate accounts are detected, both are closed and any balance in the accounts (excluding real-money deposits where possible) may be forfeited. If you accidentally created two accounts, contact support immediately to merge or close the duplicate before it causes a problem with your ability to withdraw.

Yes, but only through 345pk support — you cannot change your registered mobile number yourself from the settings panel because it is your login ID. Contact live chat support, provide your current registered number and identity verification, and the team will update it. Do this before you lose access to your old number if possible — updating after you've already lost the number requires more verification steps and takes longer.

Contact 345pk support via live chat or email with a request to permanently close your account. Before closing, any real-money balance in your account will be processed for withdrawal to your registered payment method (after identity verification if not yet completed). Permanent account closure is irreversible. If the reason for closing is gambling-related distress, we strongly recommend using the self-exclusion tool in Responsible Gaming settings instead — it protects you while preserving the option to return under controlled conditions.

Yes. Two-factor authentication (2FA) is available in your 345pk account settings. When enabled, logging in requires both your password and a one-time SMS code sent to your registered mobile number. This means even if your password is somehow compromised, no one can access your account without also having your phone. We strongly recommend enabling 2FA — it takes about 30 seconds to set up and provides significant extra protection for your account balance.

After several consecutive failed login attempts, 345pk temporarily locks the login for your account for 30 minutes as an anti-fraud measure. You can either wait 30 minutes for the lock to lift automatically, or contact 345pk live chat support who can unlock the account immediately after verifying your identity. If you're locked out and suspect someone else is trying to access your account, contact support right away — they can flag the account for investigation and additional security review.
Deposits & Withdrawals8

Log in to your 345pk account and go to the Deposit section in your account dashboard. Select Easypaisa or JazzCash, enter the amount you want to deposit (minimum Rs 500), and follow the on-screen prompts — you'll either scan a QR code or be redirected to your Easypaisa/JazzCash app to confirm the transfer. The money appears in your 345pk balance within 10–15 seconds of confirmation. No fees are charged by 345pk on Easypaisa or JazzCash deposits.

The minimum deposit on 345pk is Rs 500. The maximum deposit per transaction varies by payment method: Easypaisa and JazzCash have a maximum of Rs 25,000 per transaction (per-day limits are set by your mobile wallet provider, not 345pk). Bank transfers (IBFT) have a higher per-transaction limit of Rs 200,000. For VIP players, higher deposit limits are available — contact support to enquire about your account's current limits.

For verified accounts, Easypaisa and JazzCash withdrawals are typically processed within 1–3 hours during normal operating hours. Bank transfer (IBFT) withdrawals take 4–8 hours on business days. If your account is not yet KYC verified (CNIC not yet submitted), your first withdrawal will require document submission first — allow an extra 24 hours for this. VIP Gold and Premium Elite accounts receive priority processing with withdrawals typically completing within 30 minutes.

Identity verification (KYC) is a standard requirement for all licensed betting platforms globally — it confirms the account belongs to a real Pakistani adult and prevents fraud and money laundering. 345pk requires a clear photo of your CNIC (front and back) and a selfie before processing your first withdrawal. Once verified, you won't need to submit documents again unless there's a specific security reason. Verification is typically completed within 24 hours of document submission.

Easypaisa and JazzCash deposits usually appear within 30 seconds, but occasionally there is a short delay during peak hours — wait up to 5 minutes before contacting support. If your balance still hasn't updated after 5 minutes, contact 345pk live chat and share the transaction reference number from your Easypaisa or JazzCash app. Support can trace the payment and credit your account manually if the money has left your wallet but hasn't registered on 345pk's end. Bank transfer deposits take longer — allow up to 4 hours before raising a query.

The minimum withdrawal amount on 345pk is Rs 500. Withdrawals must be sent to the same payment method used to make your most recent deposit (for anti-fraud purposes). If you want to withdraw to a different method, contact support before submitting the withdrawal request. There are no fees charged by 345pk on withdrawals — though your bank or mobile wallet provider may have their own inbound transfer fees, which are outside 345pk's control.

345pk supports a full range of Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard debit and credit cards. All transactions are processed in Pakistani Rupees (PKR) — no currency conversion is required. NayaPay and SadaPay deposits follow the same process as Easypaisa, with funds typically appearing within 30 seconds of confirmation.

Common reasons for a declined withdrawal include: KYC not completed (CNIC not yet submitted — complete verification first), active bonus wagering requirement not yet met (you must complete the wagering requirement before withdrawing bonus-derived winnings), mismatched withdrawal method (must match your deposit method), or account balance below the minimum Rs 500. If none of these apply, contact support with your withdrawal reference number for a specific explanation.
Bonuses & Promotions6

New 345pk accounts receive a 100% match bonus on their first deposit, up to Rs 5,000. This is applied automatically — no bonus code is needed. Deposit Rs 500 and get Rs 500 bonus. Deposit Rs 5,000 and get Rs 5,000 bonus (the maximum). The bonus is credited to your bonus balance immediately after your first deposit clears. A wagering requirement applies before bonus-derived winnings can be withdrawn — see the Terms and Conditions for full details. The bonus must be used within 30 days of being credited.

A wagering requirement means you need to bet a certain multiple of your bonus amount before the winnings from that bonus can be withdrawn as real money. For example, a 10× wagering requirement on a Rs 1,000 bonus means you need to place a total of Rs 10,000 in bets using that bonus before any resulting winnings become withdrawable. Only bets placed with bonus funds count towards the requirement — bets placed with real-money balance do not. Your progress is tracked in the bonus section of your account dashboard.

Yes — 345pk has ongoing promotions for existing players including weekly reload bonuses (a percentage match on deposits made on certain days), weekly cashback credits on net losses, and live casino-specific bonus drops. During PSL season and major Pakistan international cricket series, 345pk typically offers enhanced cricket betting promotions including boosted odds on selected matches and free bet credits. Check your account's Promotions section regularly or opt in to marketing messages to receive timely bonus alerts.

Once you're registered on 345pk, you have a unique referral link in your account that you can share with friends. When a friend registers through your link and makes their first qualifying deposit, you receive Rs 500 in real, withdrawable balance — no wagering requirement attached to referral rewards. There's no cap on how many friends you can refer. Head to the Refer a Friend page for your personal referral link and full programme details. Referral rewards are credited within 24 hours of your friend's first deposit clearing.

If the 30-day bonus validity period ends before you complete the wagering requirement, the remaining bonus balance and any bonus-derived winnings that haven't yet met the wagering threshold are forfeited. Your real-money balance is not affected — only the bonus funds and their associated winnings are removed. The deposit amount that triggered the bonus remains in your account as real-money balance. To avoid this, check your wagering progress in the Bonuses section of your account dashboard and use your bonus balance actively.

Yes — 345pk has a multi-tier VIP programme. Players accumulate loyalty points through their wagering activity and progress through tiers: Standard, Silver, Gold, and Premium Elite. Higher tiers receive benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive promotions, and personalised bonuses. Your current tier level and points balance are visible in your account dashboard. Contact support to ask about your current tier and what's required to reach the next level.
Cricket & Sports Betting8

345pk covers Pakistan Super League (PSL) extensively — every match, including qualifiers and the final, has a full range of markets: match winner, top batsman, top bowler, total sixes, total fours, method of first dismissal, and live in-play markets that update ball-by-ball. International cricket covered includes all Pakistan series (Test, ODI, T20), the Asia Cup, ICC T20 World Cup, ICC ODI World Cup, and the Champions Trophy. Player performance markets (runs scored, wickets taken, economy rate) are available for major matches.

345pk uses decimal odds format, which is the most straightforward for calculating your potential return. To calculate your potential payout: Stake × Odds = Total Return (which includes your original stake). For example, if you place Rs 1,000 on Pakistan to win at odds of 2.15, and Pakistan wins, you receive Rs 2,150 (your Rs 1,000 stake × 2.15). Your profit is Rs 1,150. Odds below 2.00 mean the outcome is considered more likely to happen; odds above 2.00 mean it's considered less likely. Odds update in real time during live matches.

Yes — in-play (live) betting is one of 345pk's strongest features. For cricket, you can bet between every delivery during PSL and major internationals — markets include next ball outcome, next wicket method, over totals, and session betting. For football, live betting covers match winner, next goal, total goals, and corner counts. Live odds change dynamically with the state of play and are suspended briefly during key moments (e.g. delivery bowled, set piece taken). The live betting section is clearly marked in the 345pk sports menu.

The minimum bet on 345pk is Rs 50 per market, making it accessible for casual players who want to enjoy a match without risking large amounts. Maximum bet limits vary by sport, event, and market — popular markets like PSL match winners have higher limits than exotic markets. VIP players have higher maximum stake limits. Your current bet slip will show you exactly how much you can stake on any specific selection before you confirm.

If a cricket match is abandoned before the minimum number of overs required for a result (typically 5 overs per side in T20), or if a football match is cancelled before completion, 345pk voids all unsettled bets on that match and refunds the stakes to your account balance. For matches that produce a Duckworth-Lewis result, bets are settled based on the official DL result. Specific settlement rules for each sport are detailed in the 345pk Terms and Conditions.

345pk's Football Betting section covers the Premier League, La Liga, Serie A, Bundesliga, Ligue 1, UEFA Champions League, UEFA Europa League, FIFA World Cup, and AFC Asian Cup — plus major international friendlies. For each match you'll find match winner, both teams to score, total goals, first goalscorer, Asian handicap, and live in-play markets. Pre-match odds are available up to a week ahead for headline fixtures.

Yes — the Sports Betting section on 345pk covers basketball (NBA, EuroLeague), tennis (Grand Slams, ATP, WTA), table tennis, volleyball, baseball, and eSports (FIFA, CS:GO, League of Legends). For Pakistani interest specifically, field hockey international competitions are covered when Pakistan is competing. The sports catalogue is expanded regularly — check the Sports Betting page for the most current list of available sports and upcoming fixtures.

Yes — 345pk supports accumulators (also called parlays or multi-bets) across sports betting markets. To build an accumulator, simply add multiple selections to your bet slip and 345pk will automatically combine them and display the combined odds and potential payout. A minimum of 2 selections is needed for an accumulator. All selections must win for the accumulator to pay out. The more selections you add, the higher the potential return but also the higher the risk. There is a maximum accumulator limit of 20 selections per bet slip.
Live Casino & Card Games5

Log in to your 345pk account, navigate to the Teen Patti section from the main menu, and choose your preferred table from the available live dealer rooms. Tables are available 24/7 with real dealers and live video streaming. Minimum stakes start at Rs 50 per round. Select your chip value, place your bet in the designated betting area on screen, and wait for the dealer to deal. Results are shown in real time as the dealer reveals cards.

The 345pk Baccarat section includes classic live Baccarat, Speed Baccarat, and No Commission Baccarat — all with real dealers. You can bet on Player, Banker, Tie, or any of the available side bets (Banker Pair, Player Pair). Table limits range from Rs 100 minimum up to Rs 50,000 maximum per hand depending on the table. Baccarat tables run around the clock and multiple camera angles are available for high-resolution viewing.

Yes — 345pk's live casino games are supplied by internationally certified live casino studios. Live dealer games use physical playing cards shuffled and dealt in real time on camera — there is no random number generator involved in the card dealing process. All live dealer studios providing games to 345pk hold independent certifications confirming fair dealing practices. The physical nature of the games (real cards, real roulette wheel, real dealer) means results are determined by tangible physical processes, not software.

Live casino table limits on 345pk vary by game and table tier. Standard tables: minimum Rs 50, maximum Rs 20,000 per hand/spin. Mid-roller tables: minimum Rs 200, maximum Rs 100,000. VIP tables: minimum Rs 1,000, maximum Rs 500,000 (available to VIP Gold and above). Teen Patti and Andar Bahar tables start from Rs 50. All stakes are in Pakistani Rupees. Table limits are displayed clearly on the table information screen before you join.

Yes — all live casino games on 345pk are fully optimised for mobile browsers. No app download is required. Open 345pk.app in your phone's browser (Chrome or Safari work best), log in, and navigate to Live Casino. The live dealer video streams are optimised for mobile data connections — they load smoothly on a standard 4G Pakistani network. For the best experience, connect to WiFi if possible during extended live casino sessions, as video streaming does consume mobile data. A PWA (home screen shortcut) is also available for an app-like experience.
Responsible Gaming & Safety5

Log in to your 345pk account, go to Settings, and select Responsible Gaming. From here you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a 24-hour cooling-off period before the increase applies — this is intentional, to give you time to reconsider. We strongly recommend setting a deposit limit at the time you register, before you place your first bet. Full details are on the Responsible Gaming page.

You can self-exclude from 345pk for periods ranging from 24 hours to 6 months, or permanently. Go to Settings → Responsible Gaming → Self-Exclusion, choose your period, and confirm. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. During exclusion you cannot log in, deposit, or place bets. Your real-money balance is safe — temporary exclusions leave your balance intact for when the period ends; permanent exclusions result in your balance being paid out to your registered payment method within 5 business days.

Key warning signs include: betting more than you intended to, chasing losses to try to win back what you've lost, hiding your gambling from family members, feeling anxious or irritable when not gambling, betting with money meant for bills or family expenses, and finding it difficult to stop even when you want to. If you recognise two or more of these in yourself, it's worth taking a break and speaking to someone. 345pk's Responsible Gaming page has a brief self-check quiz and full details on the tools available to help.

Contact 345pk support via live chat or email at support@345pk.app and explain your concern. While 345pk cannot discuss the specific details of another person's account for privacy reasons, family members can raise a welfare concern — the responsible gaming team will conduct a check and reach out to the account holder to offer support and make them aware of available tools. If you believe the situation is urgent, please contact support immediately and mark your message as urgent. 345pk takes these concerns seriously and responds to them as a priority.

Contact 345pk support immediately via live chat with the account details (mobile number, if known) and explain the situation. 345pk will suspend the account pending investigation. Keeping devices and account credentials secure is the first line of defence — enable device-level screen locks and never save your 345pk password in an accessible location. If you believe a minor has been exposed to gambling content, you can also use parental control software on shared devices to restrict access to gambling websites as an additional layer of protection.
Can't find your answer? Contact the 345pk support team via live chat — available 24/7 in Urdu and English. Most queries are resolved in under one hour.

Everything You Need to Know About 345pk — in Plain Language

This FAQ page is our attempt to give Pakistani players straight, honest answers to the questions we hear every day. We know that betting platforms can sometimes hide important details in fine print or make terms unnecessarily complicated. That's not the approach we take at 345pk. If you read through this FAQ and still have a question that isn't answered, our support team speaks Urdu and responds around the clock — there's no automated chatbot to battle through first.

For Pakistani players using 345pk, the most common area of confusion tends to be around deposits and withdrawals — specifically Easypaisa and JazzCash transaction limits. It's worth knowing that the per-day limits on mobile wallets like Easypaisa and JazzCash are set by those apps themselves, not by 345pk. If you hit a Easypaisa daily transfer limit, that's your Easypaisa wallet limit, not a 345pk restriction. In that case, you can use a second payment method (NayaPay, SadaPay, or bank transfer) for the remainder of what you want to deposit, or wait until your Easypaisa daily limit resets at midnight.

Regarding cricket betting — the 345pk FAQ above covers the basics, but we want to add something for newer players: in-play betting is where 345pk really shines during PSL matches. The odds update ball by ball and sometimes a single delivery changes the entire odds landscape for a market. This makes live cricket betting genuinely exciting but also means odds can change between when you tap "bet" and when the bet processes — this is called "odds changing" and is a normal feature of live betting, not an error. Your bet slip will always show you the current odds before you confirm.

Finally on responsible gaming — we want to be direct here. 345pk is entertainment. The platform is designed to be enjoyable, but it is not a way to make money reliably, and it should not be treated as an income source. Sports betting and casino games have outcomes that cannot be predicted consistently. If you find yourself depositing money to "recover" from losses rather than to have fun, that's a sign it's time to use the tools in your account to take a break. These tools are there for a reason and there's no judgement in using them.

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Join 345pk — Pakistan's Top Betting Platform

Got your questions answered? Register your free 345pk account today and claim your 100% welcome bonus up to Rs 5,000. Cricket betting, PSL markets, live Teen Patti, Baccarat — all in PKR via Easypaisa and JazzCash. Takes two minutes to register. 18+ only.

18+ only  |  Play responsibly  |  Wagering requirement applies to bonus

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